Privacy Policy
Effective Date: July 30, 2025
Your privacy is a top priority at Creao AI Limited ("CREAO," "we," "us," or "our"). We are committed to protecting your personal information and being transparent about what information we collect and how we use it. This policy outlines our practices concerning the information we collect from users of our application development platform and website (collectively, the "Service").
1. Information We Collect
We collect information in three main ways:
· A. Information You Provide to Us: When you register for an account, request support, or communicate with us, you may provide us with Personal Information such as:
o Your name
o Email address
o Password
o Company name and role (optional)
o Payment and billing information (processed by secure third-party payment processors)
· B. Information We Collect Automatically: When you use our Service, we automatically collect Usage Data to help us improve your experience. This includes:
o Device and Connection Information: Your IP address, browser type and version, operating system, and device type.
o Usage Metrics: Features you use, pages you visit, actions you take within the platform, and timestamps of your activity.
o Cookies: We use cookies and similar technologies to operate and personalize our Service. You can control cookie settings through your browser.
· C. Information You Process Using Our Services ("Customer Data"): Our platform allows you to build applications that may collect, store, and process data from your own end-users. You own and control this Customer Data. CREAO processes this data solely on your behalf and according to your instructions. We treat your Customer Data as confidential and will never use it for our own marketing or advertising purposes.
2. How We Use Your Information
We use the information we collect for the following purposes:
· To Provide and Maintain the Service: To create your account, provide access to the platform, and process transactions.
· To Improve and Personalize the Service: To understand how our users interact with CREAO so we can fix issues and develop new features.
· To Communicate With You: To send important service announcements, security alerts, and provide customer support. You can opt-out of marketing communications at any time.
· For Security and Fraud Prevention: To protect our platform and our users from unauthorized access and fraudulent activity.
3. How We Share Your Information
We do not sell your personal information. We only share it in the following limited circumstances:
· With Service Providers: We work with trusted third-party companies to help us operate our Service (e.g., cloud hosting providers, payment processors, analytics services). These providers are contractually obligated to protect your information and are only permitted to use it to provide services to us.
· For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is necessary to protect the safety of our users, our rights, or to investigate fraud.
· Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
4. Data Security and Retention
We implement industry-standard technical and organizational measures to protect your information from loss, misuse, and unauthorized access. We retain your Personal Information for as long as your account is active or as needed to provide you with the Service and comply with our legal obligations.
5. Your Rights and Choices
You have rights over your personal information. Depending on your location, these may include the right to:
· Access, update, or delete your information through your account settings.
· Opt-out of receiving marketing emails by clicking the "unsubscribe" link.
· Request a copy of the information we hold about you.
For any requests, please contact us using the information below.
6. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of any significant changes by posting the new policy on this page and, where appropriate, through email.
7. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: